Terms of service
TERMS OF SERVICE
Last Updated: July 2026
OVERVIEW
This website is operated by Khaalis Lifestyle Trading FZ-LLC, trading under the brand ROSS KALMYN. Throughout the site, the terms "ROSS KALMYN", "we", "us" and "our" refer to Khaalis Lifestyle Trading FZ-LLC.
ROSS KALMYN provides rosskalmyn.com (the "Site"), including the information, products, features, tools and services available through the Site (collectively, the "Services"), subject to your acceptance of these Terms of Service ("Terms").
By visiting our site, creating an account, purchasing a product, or otherwise using our services, you agree to be bound by these terms, together with any additional policies or terms referenced herein, including our privacy policy and applicable refund, return and shipping policies.
Please read these Terms carefully before accessing or using the Site. If you do not agree to these Terms, you should not access the Site or use the Services.
We may introduce new products, features, services or tools from time to time. Such additions will also be subject to these Terms unless otherwise stated.
Our online store may be hosted and supported by third-party ecommerce and technology providers, including Shopify, which provide infrastructure enabling us to offer our products and services online.
SECTION 1 – ONLINE STORE TERMS
By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our Site, products or Services for any unlawful, fraudulent or unauthorised purpose, nor may you violate any applicable law or regulation through your use of the Services.
You must not introduce viruses, malicious software, harmful code or other technologies intended to damage, interfere with or compromise the site, services or systems connected to them.
A material breach of these Terms may result in restriction, suspension or termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse, restrict or discontinue services where reasonably necessary, including where we suspect fraud, abuse, unlawful conduct, violation of these terms or risks to ROSS KALMYN, our customers or third parties.
You agree not to reproduce, duplicate, copy, sell, resell, exploit or commercially use any portion of the Site or Services without our prior written authorisation, except where otherwise permitted by applicable law.
The headings contained in these Terms are provided for convenience and do not affect their interpretation.
SECTION 3 – ACCURACY AND AVAILABILITY OF INFORMATION
We endeavour to ensure that information presented on the site is accurate and current. However, occasional errors, omissions or inaccuracies may occur.
Information on the Site is provided for general informational and commercial purposes and may be updated, corrected or modified from time to time.
Product descriptions, fragrance notes, ingredient descriptions, imagery and other content are intended to provide a reasonable representation of our products. Individual perception and experience of fragrance may vary.
We reserve the right to correct inaccuracies or update information where necessary, subject to applicable law.
SECTION 4 – PRODUCTS, PRICES AND AVAILABILITY
Product prices, collections and availability may change from time to time without prior notice, except where applicable law requires otherwise.
All products are subject to availability. Placement of a product on the Site does not guarantee continued availability.
We reserve the right to introduce, modify, limit or discontinue products or collections at our discretion.
We make reasonable efforts to display our products, packaging and colours accurately. However, actual colours and appearance may vary depending on your device, display settings, lighting and subsequent packaging updates.
Where product quantities are limited, we may restrict quantities purchased by a single customer, household, account, payment method or delivery address.
SECTION 5 – ORDERS AND CONTRACT FORMATION
Submitting an order through our site constitutes an offer to purchase the selected products. Receipt of an order confirmation does not necessarily mean that your order has been finally accepted where further payment, security, inventory or fraud checks are required.
We reserve the right, where permitted by law, to refuse or cancel an order for legitimate reasons, including suspected fraud, unauthorised transactions, payment failure, pricing or product errors, inventory limitations, delivery restrictions or suspected commercial resale.
Where we cancel an order after receiving payment, we will arrange an appropriate refund of the amount paid for the cancelled products in accordance with applicable law and the payment method used.
We may contact you using the email address or telephone number provided with your order if additional information or verification is required.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, current and complete information when placing an order or maintaining an account with us.
You are responsible for ensuring that your billing, shipping, contact and payment information is correct.
Where an account is created, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account, except where otherwise provided by applicable law.
Please notify us promptly if you believe your account has been accessed or used without authorisation.
SECTION 7 – PAYMENTS
Payments may be processed through independent third-party payment providers.
By providing payment information, you represent that you are authorised to use the selected payment method and authorise the applicable charges associated with your order.
We are not responsible for delays, declined transactions or other issues caused solely by your bank, card issuer or independent payment provider, except to the extent responsibility cannot legally be excluded.
SECTION 8 – SHIPPING, RETURNS AND REFUNDS
Shipping, delivery, returns, exchanges and refunds are governed by the policies published on our site and applicable consumer law.
Estimated delivery times are estimates unless expressly stated otherwise and may be affected by circumstances outside our reasonable control, including customs procedures, courier delays, weather conditions or other logistical disruptions.
Nothing in our policies or these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.
SECTION 9 – FRAGRANCE AND PRODUCT INFORMATION
ROSS KALMYN fragrances and related products should be used according to any instructions, warnings or guidance accompanying the product.
Fragrance perception, projection, longevity and development may differ between individuals due to factors including skin chemistry, environment, application, storage and personal perception.
Ingredient information and product specifications may occasionally be updated as permitted by applicable regulations.
Customers should review product labels and ingredient information before use, particularly where they have known sensitivities or allergies, and discontinue use if irritation occurs.
Nothing contained on the Site constitutes medical advice.
SECTION 10 – INTELLECTUAL PROPERTY
Unless otherwise stated, the Site and its contents are owned by, licensed to, or used with authorisation by ROSS KALMYN and/or Khaalis Lifestyle Trading FZ-LLC.
This includes, without limitation, the ROSS KALMYN name; logos; trademarks; trade dress; product names; fragrance names; bottle and packaging designs where protected; photographs; videos; graphics; illustrations; artwork; text; copy; website design; and other creative materials.
You may access the Site for personal, non-commercial use.
You may not copy, reproduce, modify, distribute, publish, display, sell, license, exploit or create derivative works from protected site content without prior written permission, except where permitted by applicable law.
Nothing contained on the Site grants you any licence or right to use any ROSS KALMYN trademark, trade name, logo or other intellectual property without prior written authorisation.
SECTION 11 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to functionality, applications, payment systems, social platforms or other tools supplied by third parties.
Such third-party services may be governed by separate terms and privacy policies.
To the extent permitted by law, ROSS KALMYN is not responsible for the independent operation, availability, content or practices of third-party services outside our control.
SECTION 12 – THIRD-PARTY LINKS
Our Site may contain links to websites or services operated by third parties.
These links are provided for convenience or functionality and do not necessarily imply endorsement.
We are not responsible for the content, security, privacy practices, products or services of independent third-party websites.
You should review the applicable terms and privacy policies before interacting or transacting with third parties.
SECTION 13 – USER REVIEWS, FEEDBACK AND SUBMISSIONS
You may have opportunities to submit reviews, feedback, comments, photographs or other content through our Services.
You represent that content you submit does not violate applicable law or the rights of another person, including intellectual property, privacy or publicity rights.
You must not submit unlawful, fraudulent, defamatory, abusive, obscene, deceptive or malicious content, or content containing harmful code.
Where you voluntarily submit content for publication, you grant us a non-exclusive licence, to the extent permitted by applicable law, to host, reproduce, display and use that content in connection with operating, promoting and improving our services.
We reserve the right to moderate or remove user-generated content where reasonably necessary.
SECTION 14 – PERSONAL INFORMATION
Our collection, processing, storage and disclosure of personal information are governed by our Privacy Policy.
By using the Services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection law.
SECTION 15 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Site may contain typographical errors, inaccuracies or omissions concerning product descriptions, pricing, promotions, availability, delivery charges or other matters.
We reserve the right to correct such errors and update information.
Where an error affects an order you have already submitted, we will handle the matter in accordance with applicable law and, where appropriate, contact you before proceeding or cancel and refund the affected order.
SECTION 16 – PROHIBITED USES
You must not use the Site or Services to engage in unlawful activity; violate applicable laws or third-party rights; infringe intellectual property rights; impersonate another person; provide deliberately false information; transmit malicious software; attempt unauthorised access to systems or accounts; interfere with Site security; harvest personal information without authority; conduct fraudulent transactions; or use automated scraping, crawling or similar technologies in violation of applicable law or our rights.
We may restrict or terminate access where we reasonably believe the Services are being misused.
SECTION 17 – DISCLAIMER OF WARRANTIES
We endeavour to provide our site and services professionally and reliably. However, except for warranties or rights that cannot lawfully be excluded, we do not guarantee that the Site will always be uninterrupted, error-free, secure or continuously available.
The Site may occasionally be unavailable due to maintenance, technical problems, updates or circumstances outside our reasonable control.
Products purchased through our Site remain subject to any warranties and consumer protections provided by applicable law.
Nothing in these Terms excludes any warranty, guarantee or consumer right that cannot legally be excluded.
SECTION 18 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ROSS KALMYN and Khaalis Lifestyle Trading FZ-LLC will not be liable for indirect, incidental, special or consequential losses arising from the use of the Site or Services where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not restrict any mandatory rights or remedies available to consumers under applicable UAE law or other consumer protection laws that apply to a particular transaction.
SECTION 19 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Khaalis Lifestyle Trading FZ-LLC, ROSS KALMYN and their applicable affiliates, officers, employees, representatives and service providers from third-party claims arising directly from your unlawful use of the Services, material breach of these Terms, or infringement of another party's rights.
This provision does not apply to the extent a claim results from our own acts, omissions or legal responsibilities.
SECTION 20 – SEVERABILITY
If any provision of these Terms is determined by a competent authority to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary or, where appropriate, severed.
The remaining provisions will continue in full force and effect.
SECTION 21 – TERMINATION
These Terms remain effective while you access or use our Services.
You may stop using our Services at any time.
We may suspend or terminate access to all or part of the Services where reasonably necessary due to a material breach of these Terms, fraudulent or unlawful activity, security concerns or other legitimate grounds.
Rights, obligations and liabilities that by their nature should survive termination will remain effective after termination.
SECTION 22 – ENTIRE AGREEMENT
These Terms, together with the policies and other terms expressly incorporated by reference, constitute the agreement governing your use of the Services.
Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or any related right.
SECTION 23 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and construed in accordance with the applicable laws of the United Arab Emirates, without prejudice to any mandatory consumer rights that may apply to you under applicable law.
SECTION 24 – CHANGES TO THESE TERMS
We may update or amend these Terms from time to time to reflect changes to our Services, business practices or applicable legal or regulatory requirements.
The most current version will be published on this page.
Where appropriate or required by law, we will provide additional notice of material changes.
Your continued use of the Services following an update will be subject to the updated Terms, to the extent permitted by applicable law.
SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at contact@rosskalmyn.com or addressed to Khaalis Lifestyle Trading FZ-LLC, RAKEZ, Business Hub, Al Nakheel, Ras Al Khaimah, United Arab Emirates.