Refund policy

REFUND & RETURN POLICY

Last Updated: July 2026

Thank you for shopping at ROSS KALMYN, operated by Khaalis Lifestyle Trading FZ-LLC; every order is prepared with care. We take pride in the quality of the fragrances we provide and understand the importance of customer satisfaction. We want you to be satisfied with your purchase and have established the following policy for returns, refunds, damaged products and order-related concerns.

Nothing in this policy is intended to limit any rights or remedies available to you under applicable consumer protection laws.

RETURNS

Subject to the conditions below, you may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be

Unused, unopened and in its original condition;
In its original packaging, including any protective wrapping or seals;
Accompanied by proof of purchase or the relevant order information; and
Returned in a condition suitable for resale.

For hygiene, safety and product-integrity reasons, fragrances that have been opened, used, sprayed, tested or had their protective seal or wrapping removed may not be eligible for return, except where the product is defective, damaged, incorrectly supplied, or where applicable law provides otherwise.

A return must be authorised by us before it is sent.

To request a return, please contact contact@rosskalmyn.com with your order number and details of your request.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, we may be unable to accept returns of:

Opened, sprayed or used fragrances;
Products with removed or damaged hygiene, authenticity or protective seals;
Personalised or customised products;
Gift cards, where applicable;
Complimentary samples, promotional gifts or gifts with purchase;
Products returned without their original packaging;
Products damaged after delivery through misuse, improper handling or improper storage; or
Items identified as final sale before purchase, where legally permitted.

Your statutory rights in relation to defective, damaged or incorrectly supplied products remain unaffected.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, leaking, broken or different from what you ordered, contact us as soon as reasonably possible at contact@rosskalmyn.com.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the affected product;
Photographs of the outer and inner packaging where relevant; and
Any other information reasonably required to assess the issue.

Please retain the product and its packaging until we have completed our assessment.

Where we determine that an item was damaged, defective or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, refund or another appropriate resolution.

FRAGRANCE PREFERENCE

Fragrance is inherently personal, and the way a perfume smells or develops can vary according to individual perception, skin chemistry, environment and other factors.

A fragrance being different from your personal preference, or performing differently on your skin than expected, does not by itself mean that the product is defective.

We therefore encourage customers to consider available samples or discovery formats before purchasing a full-size fragrance where such options are offered.

RETURN SHIPPING

Where a return results from a change of mind or other reason not attributable to an error or defect on our part, return shipping costs may be the customer's responsibility, subject to applicable law.

Where an eligible return results from a product being damaged, defective or incorrectly supplied by us, we will provide appropriate return instructions and, where required, bear reasonable return costs.

Products should not be returned without first contacting ROSS KALMYN and receiving return instructions.

We are not responsible for unauthorised returns sent to an incorrect address.

REFUNDS

Once an authorised returned product has been received and inspected, we will notify you regarding the outcome of your return.

If approved, the applicable refund will generally be issued to the original payment method.

Original shipping charges may not be refundable for change-of-mind returns except where required by applicable law.

Where a refund relates to a defective, damaged or incorrectly supplied order, applicable shipping charges will be handled in accordance with your legal rights and the circumstances of the order.

After we issue a refund, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.

EXCHANGES

Where available, exchanges are subject to product availability.

For eligible returns, we may require the original product to be returned and inspected before a replacement is dispatched.

Where an exchange cannot be fulfilled because the requested product is unavailable, an appropriate refund or alternative resolution may be offered.

ORDER CANCELLATIONS

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or fulfilment or has been dispatched, cancellation or modification may no longer be possible.

Where an order cannot be cancelled, you may request an eligible return after receiving it in accordance with this Refund & Return Policy.

ROSS KALMYN also reserves the right to cancel an order where reasonably necessary, including in cases involving payment failure, suspected fraud, inventory errors, pricing errors or delivery restrictions. Where we cancel a paid order, an appropriate refund will be provided.

PROMOTIONAL AND BUNDLED PURCHASES

Where a product was purchased as part of a bundle, promotional offer or gift-with-purchase promotion, the terms of that promotion may affect the refundable amount.

Where reasonably necessary, all components of a promotional bundle or any qualifying complimentary product may need to be returned to receive the full applicable refund, subject to applicable law.