Shipping policy

SHIPPING POLICY

Domestic Shipping Within the UAE

DUBAI & SHARJAH Residents

Standard Shipping Fees: ROSS KALMYN offers standard shipping across the United Arab Emirates for free. You will receive your order within 24 to 48 hours, depending on the day the order is placed.

Same-Day Shipping Fees: If you wish to receive your order on the same day, a shipping fee of AED 20 will apply. Enjoy complimentary same-day delivery on orders above AED 399.

Please note that same-day delivery applies only to residents of Dubai and Sharjah, and orders must be placed before 12 PM.

Other Emirates Residents

Standard Shipping Fees: ROSS KALMYN offers standard shipping across the United Arab Emirates for free. You will receive your order within 2–3 business days, depending on the day the order is placed.

Same-Day Shipping Fees: If you wish to receive your order on the same day, a shipping fee of AED 20 will apply. Enjoy complimentary standard delivery on all orders above AED 399.

Processing Time: Orders are processed and dispatched on the same day they are placed.

All delivery timelines are estimated in business days and may vary during public holidays, promotional periods, periods of high demand, or due to circumstances beyond our reasonable control.

Order Processing

Orders are processed following successful payment confirmation and any necessary verification.

We aim to prepare and dispatch orders as quickly as possible. Orders placed on public holidays or non-operational days may be processed on the next applicable business day.

During launches, promotional periods, or periods of high order volume, additional processing time may be required.

Order Tracking

Once your order has been dispatched, tracking information may be sent to the email address or telephone number provided with your order, where tracking is available.

Please allow some time for tracking information to become active after your shipment has been handed over to the courier.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, telephone number, and any other information necessary to complete delivery.

If you notice an error in your delivery details after placing an order, please contact us at contact@rosskalmyn.com as soon as possible. We will make reasonable efforts to update your details before dispatch; however, changes cannot be guaranteed once an order has entered fulfilment.

Additional delivery or redelivery charges resulting from incorrect or incomplete customer-provided information may apply.

Failed Deliveries

Where a delivery cannot be completed because the recipient is unavailable or the delivery information provided is incorrect or incomplete, the courier may attempt redelivery or return the shipment to us.

Additional charges may apply where redelivery is requested, subject to applicable law.

Damaged or Lost Orders

Please inspect your order upon delivery.

If your order arrives damaged, broken, leaking, or otherwise compromised, please contact us promptly at contact@rosskalmyn.com with your order number and clear photographs of the product and packaging.

Please retain all original packaging until the matter has been resolved.

If your shipment has not arrived within the expected delivery period, please contact us so that we can assist with an investigation with the relevant courier.

Eligible damaged or lost orders will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

Delivery Delays

While we make every reasonable effort to ensure timely delivery, estimated delivery times are not guaranteed.

Delivery may be affected by public holidays, severe weather, courier disruptions, promotional periods, unusually high order volumes, or other circumstances beyond our reasonable control.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.