Privacy policy

PRIVACY POLICY

Last Updated: July 2026

This Privacy Policy describes how ROSS KALMYN, operated by Khaalis Lifestyle Trading FZ-LLC ("ROSS KALMYN", "we", "us", or "our"), collects, uses, stores and discloses your personal information when you visit rosskalmyn.com (the "Site"), purchase our products, use our services, interact with us, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to any individual who accesses or uses the Services, including customers, prospective customers, website visitors and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires your consent for particular processing activities, we will obtain that consent separately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, legal requirements or regulatory obligations.

When changes are made, we will publish the revised Privacy Policy on the Site and update the "Last Updated" date above. Where required by applicable law, we may provide additional notice or obtain your consent before material changes take effect.

HOW WE COLLECT YOUR PERSONAL INFORMATION

The personal information we collect depends on how you interact with ROSS KALMYN and our Services.

We may collect information directly from you, automatically when you interact with our Site, and from third parties that assist us in operating our business and providing our Services.

Information You Provide Directly to Us

Depending on your interaction with us, you may provide:

• Contact information, such as your name, email address, telephone number, billing address and delivery address.

• Order information, including products ordered, billing and shipping information, order history and transaction details.

• Payment-related information, such as payment confirmation and information necessary to facilitate a transaction. Payment card information may be collected and processed directly by our authorised payment service providers.

• Account information, where customer accounts are available, including login credentials and account preferences.

• Shopping information, including products you view, save, add to your basket or wishlist, and your purchase history.

• Marketing preferences, including your preferences concerning promotional emails or other communications.

• Customer service information, including messages, enquiries, feedback, requests, returns, complaints or other information you choose to provide when communicating with us.

• User-generated content, including product reviews or other content you voluntarily submit through the Services.

You may choose not to provide certain information. However, where that information is necessary to provide a requested Service, process an order or fulfil a legal or contractual requirement, we may be unable to provide the relevant Service.

INFORMATION COLLECTED AUTOMATICALLY

When you access or interact with our Site, we may automatically collect certain information about your device and use of the Services.

This may include your IP address, browser type, device information, operating system, network information, referring URLs, pages viewed, products viewed, interactions with the Site, approximate location derived from technical information and other usage information.

We may collect this information through cookies, pixels, tags, web beacons and similar technologies.

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive personal information from third parties that assist us in operating ROSS KALMYN and providing the Services.

These may include our ecommerce platform, payment processors, delivery and fulfilment providers, analytics providers, advertising and marketing platforms, customer service providers, technology providers and other authorised service providers.

For example, payment providers may process information required to authorise and complete your purchase, while logistics providers may receive your name, telephone number and delivery address in order to deliver your order.

Information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

Third parties may separately process your information under their own privacy policies. We encourage you to review the privacy notices of services with which you interact.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Our Products and Services. We process personal information to accept and process orders, facilitate payments, provide order confirmations, arrange shipping and delivery, administer customer accounts, process returns, refunds and exchanges, and otherwise fulfil our contractual obligations to you.

Customer Service and Communications. We use your information to respond to enquiries, provide customer support, communicate about purchases or accounts, resolve complaints and maintain our relationship with you.

Personalisation and Improvement. We may analyse how customers interact with our Site and Services to understand preferences, improve functionality, enhance our product offering and provide a more relevant shopping experience.

Marketing and Advertising. Subject to applicable law and your communication preferences, we may use personal information to send information about ROSS KALMYN products, collections, launches, events, offers and other marketing communications.

We may also use information to measure advertising performance and, where permitted, provide or facilitate personalised advertising.

Security and Fraud Prevention. We may process information to authenticate transactions, protect customer accounts, identify suspicious behaviour, prevent fraud, investigate misuse and protect ROSS KALMYN, our customers and our Services.

Legal and Regulatory Compliance. We may process information where necessary to comply with applicable laws, regulations, court orders, lawful requests, tax and accounting requirements, enforce our contractual rights, resolve disputes and establish, exercise or defend legal claims.

COOKIES AND SIMILAR TECHNOLOGIES

ROSS KALMYN uses cookies and similar technologies to operate and improve the Site, remember your preferences, maintain shopping basket functionality, understand how visitors interact with the Site, measure performance and support marketing activities.

Some cookies may be essential for the Site to function correctly, while others may be used for analytics, personalisation or advertising.

Where required by applicable law, non-essential cookies will be used only after obtaining the appropriate consent.

You may manage cookies through the controls made available on our Site, where applicable, and through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Services.

HOW WE DISCLOSE PERSONAL INFORMATION

We do not disclose personal information indiscriminately. We may disclose personal information where reasonably necessary to operate our business and provide the Services, including:

• Service providers that provide website hosting, ecommerce infrastructure, IT services, cloud storage, analytics, customer support or other technical services.

• Payment processors and financial service providers involved in processing transactions.

• Shipping, logistics, fulfilment and delivery providers necessary to complete your order.

• Marketing, advertising and analytics partners, subject to applicable law and your privacy choices.

• Professional advisers, including accountants, auditors, insurers, consultants and legal advisers where necessary.

• Government authorities, regulators, courts, law enforcement agencies or other parties where disclosure is required or permitted by law.

• A purchaser, investor, successor or other relevant party in connection with a proposed or completed merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction.

We may also disclose information where you specifically request, direct or consent to the disclosure.

PAYMENT PROCESSING

Payments made through our Site may be processed by independent third-party payment providers.

ROSS KALMYN may not directly receive or store complete payment card details where these are processed securely by the relevant payment provider. Payment providers process payment information in accordance with their respective privacy and security practices.

We recommend reviewing the privacy policies and terms of the payment methods you choose to use.

MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you communications concerning new collections, product launches, exclusive releases, events, promotions and other ROSS KALMYN news.

You may unsubscribe from promotional emails at any time using the unsubscribe mechanism included within those communications.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to administer your purchases, account, returns or other interactions with us.

USER-GENERATED CONTENT

Our Services may allow customers to submit product reviews, testimonials or other content.

Content submitted to a public area of the Site may become publicly accessible. You should therefore avoid including personal, confidential or sensitive information in public reviews or other public submissions.

ROSS KALMYN cannot control how third parties use information that you voluntarily make publicly available.

THIRD-PARTY WEBSITES AND SERVICES

Our Site may contain links to websites, social media platforms, applications or services operated by third parties.

ROSS KALMYN does not control the privacy, security or data-processing practices of independent third parties. Accessing a third-party website or service may result in your information being processed according to that third party's own terms and privacy policy.

The presence of a third-party link on our Site does not necessarily constitute an endorsement of that third party or its privacy practices.

CHILDREN'S PRIVACY

Our services are intended for a general audience and are not directed specifically at children.

We do not knowingly collect personal information from children contrary to applicable law. If you are a parent or legal guardian and believe that a child has provided personal information to us in circumstances where such processing is not permitted, please contact us so that we can review the matter and, where appropriate, delete the information.

SECURITY OF YOUR INFORMATION

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic transmission, online service or information storage system can be guaranteed to be completely secure. You should therefore take reasonable precautions when providing information online and protect the confidentiality of your account credentials.

Where you create an account with ROSS KALMYN, you are responsible for maintaining the confidentiality of your password and other authentication information.

If you believe your account or personal information has been compromised, please contact us promptly.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining appropriate business and transaction records, complying with legal, tax and accounting obligations, preventing fraud, resolving disputes and enforcing agreements.

Retention periods may vary according to the type of information, our relationship with you and applicable legal requirements.

When personal information is no longer required, we may delete, anonymise or otherwise securely dispose of it in accordance with applicable law and our data-retention practices.

YOUR PRIVACY RIGHTS

Depending on where you reside and the laws applicable to the processing of your information, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to certain uses of your personal information.

• Withdraw consent where processing is based on your consent.

• Request a portable copy of certain personal information where applicable.

• Opt out of certain marketing communications.

• Lodge a complaint with an applicable data protection or regulatory authority.

These rights are not absolute and may be subject to legal exceptions or verification requirements.

To protect your privacy and security, we may need to verify your identity before fulfilling certain requests. Where permitted by law, an authorised representative may make a request on your behalf, subject to appropriate verification of their authority.

To submit a privacy request, contact us at contact@rosskalmyn.com.

We will respond in accordance with the requirements and timeframes prescribed by applicable law.

INTERNATIONAL DATA TRANSFERS

ROSS KALMYN may use service providers, technology infrastructure and business partners located in countries other than the country in which you reside.

As a result, personal information may be transferred to, stored in or processed in other jurisdictions.

Where applicable law requires safeguards for international transfers of personal information, we will take appropriate measures designed to ensure an adequate level of protection. Depending on the circumstances, these measures may include recognised contractual safeguards, adequacy mechanisms or other legally permitted transfer mechanisms.

PRIVACY FOR INTERNATIONAL CUSTOMERS

ROSS KALMYN may serve customers from multiple jurisdictions. Privacy rights and legal requirements therefore vary depending on where you reside.

Where laws applicable to you provide additional privacy rights or protections beyond those described in this Privacy Policy, we will process applicable requests and personal information in accordance with those requirements.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be limited or excluded.

COMPLAINTS

If you have a concern or complaint regarding our handling of your personal information, please contact us at contact@rosskalmyn.com.

We will review privacy-related complaints and respond as required by applicable law.

Depending on your jurisdiction, you may also have the right to submit a complaint to the competent data protection or regulatory authority.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@rosskalmyn.com or contact us at RAKEZ, Business Hub, Al Nakheel, Ras Al Khaimah, United Arab Emirates.